Consumer Terms & Conditions

Saffron Electrical: Terms and Conditions of Service

These Terms and Conditions apply to all electrical works, maintenance, installations, and repairs undertaken by Saffron Electrical ("the Company", "we", "us") for domestic, commercial, industrial, or agricultural clients ("the Client", "you").

By inviting Saffron Electrical to provide a quotation, or by accepting a quotation and instructing us to proceed with works, you agree to be bound by these Terms and Conditions.

Saffron Electrical Limited

  • Mobile: 07723 492874
  • Email: info@saffronelectrical.com

1. General Terms

  • 1.1. These Terms and Conditions ("Terms") govern all contracts entered between Saffron Electrical Limited ("we," "us," "our") and our customers ("you," "your") for the provision of renewable energy and electrical services.
  • 1.2. By accepting a quotation provided by Saffron Electrical, you engage our services and agree to these Terms in their entirety. Any changes or amendments must be mutually agreed upon in writing.

2. Services Provided

  • 2.1. Saffron Electrical Limited provides renewable energy solutions, electrical installation, maintenance, and repair services in compliance with all applicable regulations and standards. This list of services is not exhaustive, allowing flexibility to accommodate diverse client requirements effectively.
  • 2.2. All work will comply with BS7671 and the relevant current edition and any amendments at the date and time of acceptance of the quotation.
  • 2.3. All work will comply with applicable Building Regulations in force at the date and time of acceptance of the quotation.
  • 2.4. All work will comply with any IET Code of Practices out and published at the date and time of acceptance of the quotation.
  • 2.5. Where work is to extend or modify existing circuits, costs quoted assume existing circuits are safe and in adequate condition. Any works required to bring these circuits up to standard will be at additional cost.
  • 2.6. No addition or alteration will be carried out to rubber insulated (VIR) cables.
  • 2.7. Saffron Electrical will endeavor to undertake installation work to a clean standard. However, some additional vacuuming and cleaning down of surfaces should be expected afterward.
  • 2.8. Any equipment susceptible to damage from dust (e.g., video or computer equipment) must be removed from the work area prior to arrival.

3. Quotations and Pricing

  • 3.1. All quotations provided are valid for 30 days from the date of issue unless otherwise stated.
  • 3.2. Prices quoted include VAT unless explicitly stated otherwise.
  • 3.3. We reserve the right to revise quotations if specifications or requirements change after the initial assessment.
  • 3.4. A quote that has been constructed with multiple works may include an element of multiple works discount. We reserve the right to increase the original quoted amount should the volume of work be reduced in an amended quotation.

4. Payment Terms

  • 4.1. Unless agreed in writing, the maximum credit limit will be £500 per customer. Any work over £500 will require a deposit of 25% of the total contract value, payable at the time of confirming the booking. We reserve the right to include an additional advanced payment, on top of the deposit, of up to 60% of the total contract value, which would be inclusive of the 25% already invoiced and/or paid. Deposits are refundable in accordance with our cancellation policy detailed in section 6.
  • 4.2. Daily payments may be required to pay the fully completed individual items, as specified by each line item of the quote for work extending beyond one day.
  • 4.3. Payment methods accepted include electronic payments, bank transfers, and credit/debit cards.
  • 4.4. Late payments will incur a charge of 4% above the Bank of England base rate on the total amount owed, calculated daily from the invoice issue date. After 30 days, additional interest will be applied in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Customers will be notified in writing before such charges are applied.
  • 4.5. Payment in full is due within 7 days of project completion unless otherwise agreed in writing. Customers will be provided with a clear invoice summarizing all charges and payment instructions.
  • 4.6. Saffron Electrical reserves the right to stop or postpone work if payment is not made on time or if the credit limit is exceeded. Customers will be informed in writing of any such postponement, with details of actions required to resume work.

5. Delivery and Installation

  • 5.1. We will endeavor to deliver and install all products and services on the dates specified in the contract, subject to unforeseen delays.
  • 5.2. Any delays caused by factors outside our control (e.g., adverse weather, supply chain issues) will be communicated promptly, and revised timelines will be agreed upon.
  • 5.3. You are responsible for ensuring that the site is accessible and ready for installation on the agreed date.
  • 5.4. Where carpets or floor coverings require lifting, best endeavors will be made to avoid damage and refit to an acceptable standard. However, employing a specialist fitter may be prudent to ensure full satisfaction.
  • 5.5. Unless agreed beforehand, chases to walls, etc., will be left unfilled. Final finishing of skim coat plaster and final decoration is excluded.

6. Cancellation and Refund Policy

  • 6.1. You may cancel your contract within 14 days of signing, without any penalty, by providing written notice.
  • 6.2. Cancellations made after the 14-day cooling-off period may incur charges that reflect the reasonable costs we have incurred, including any loss of profit or expenses for services already provided. Any such charges will be fair, transparent, and proportionate to the circumstances.
  • 6.3. Any work that is booked in and canceled within fourteen days of commencement will be subject to a cancellation charge.
  • 6.4. Refunds, if applicable, will be processed within 14 days of cancellation confirmation.

7. Guarantees and Warranties

  • 7.1. Saffron Electrical warrants the products that we install to be defect-free for a period of twelve months from the invoice date. This warranty applies exclusively to the products themselves and does not cover physical damage, willful misuse, or instances where the installation has been altered or tampered with by third parties. Additional manufacturer warranties, where applicable, will be handed over to the client upon completion of the contract.
  • 7.2. All products supplied by us are covered by the manufacturer's warranty, details of which will be provided at the time of installation.
  • 7.3. Workmanship is guaranteed for a period of 2 years from the completion date. This guarantee ensures that all installation work is completed to a high standard and remains free from defects due to our labor or practices, separate from the product warranty detailed in 7.1.
  • 7.4. Where projects involve works by third-party trades not contracted through Saffron Electrical, any damage to the electrical installation by such third parties shall remain the responsibility of the client. Any rectification costs must be paid by the client prior to commencement of second fix. If Saffron Electrical supplies or contracts the third-party trades, we accept liability for ensuring their work meets the agreed standards and does not cause damage to the electrical installation. In such cases, any rectifications required will be undertaken at no additional cost to the client.
  • 7.5. Upon expiry of the warranty period, any labor, material, or travel costs incurred to fulfill an item defect replacement will be exclusive of this warranty and invoiced upon completion.

8. Liability

  • 8.1. We are not liable for indirect or consequential losses, including loss of profit, business, or reputation, except where required under applicable law.
  • 8.2. Our liability for any direct loss or damage is limited to the total value of the contract unless otherwise stated in law.
  • 8.3. We hold public liability insurance and professional indemnity insurance to cover potential claims arising from our work, providing added assurance to our clients.

9. Dispute Resolution

  • 9.1. In the event of a dispute, both parties agree to attempt resolution through mediation before pursuing legal action.

10. Governing Law

  • 10.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
  • 10.2. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Complaints

  • 11.1. Any issues should be raised as soon as possible so that we can have a fair chance of resolving them.
  • 11.2. We have a complaints procedure that can be detailed upon request.
  • 11.3. We endeavor to provide the best customer service and customer care experience. If a situation occurs that you are unhappy with or if work has been completed to a lower standard than expected, we kindly ask you to allow us the chance to make amends before leaving a review.

12. Renewable Technologies

  • 12.1. All renewable energy works provided by Saffron Electrical Limited will comply with the Renewable Energy Consumer Code (RECC) standards, as well as the Microgeneration Certification Scheme (MCS) regulations.
  • 12.2. Customers are entitled to a workmanship warranty provided through the IWA (Insurance Backed Guarantee) for a minimum period of 2 years from the completion date, covering the quality and durability of our installation services.
  • 12.3. Deposits and advanced payments made by customers are protected through the IWA in accordance with their terms. This ensures that any deposits are safeguarded in the unlikely event that we are unable to complete the contracted work.
  • 12.4. Customers will receive a comprehensive handover pack upon completion of renewable energy installations, including manufacturer warranties, maintenance instructions, and contact details for any necessary post-installation support.
  • 12.5. Renewable energy systems will be commissioned to meet safety, efficiency, and performance standards. Detailed system performance documentation will be provided.
  • 12.6. Customers have the right to a 14-day cooling-off period to cancel the contract without penalty, as per RECC regulations. For any cancellations after this period, reasonable costs incurred by Saffron Electrical Limited may apply.
  • 12.7. Saffron Electrical Limited adheres to RECC's complaint resolution procedure to address disputes promptly and fairly.
  • 12.8. Saffron Electrical Limited will ensure all renewable technology installations align with industry best practices and provide guidance on maintenance to ensure optimal system performance over its lifespan.
  • 12.9. Any rectifications required due to manufacturer defects or installation issues within the warranty period will be carried out at no cost to the customer, subject to the warranty terms.

Governing Law

These Terms, their subject matter, and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes.will have exclusive jurisdiction over any disputes, although if you are a resident outside England and Wales, you may also bring proceedings in the territory in which you reside.