This Privacy Policy explains how Saffron Electrical collects, utilises, and protects any information that you provide when using our website (https://saffronelectrical.com/) or engaging with our services.
We are committed to ensuring that your privacy is strictly protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement and relevant UK data protection legislation.
We may update this policy periodically by updating this page. We recommend checking this page regularly to ensure you remain satisfied with any changes.
Who We Are
Our website address is: https://saffronelectrical.com/
The business is operated by Mark Charles Lee.
Contact Details:
- Email: info@saffronelectrical.com
- Telephone: 01799 800126
- Correspondence Address: 15 Hawkins Place, Saffron Walden, England, CB10 2GW
- Operating Hours: 9:00 am – 6:00 pm
Information We Collect
When you visit our site or contact us regarding a project, we may collect the following information:
- Contact Forms & Enquiries: We collect information you provide directly through our contact forms, such as your name, email address, phone number, property location, and specific technical or project requirements.
- Website Comments: If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection. An anonymised string created from your email address (a hash) may be provided to the Gravatar service to verify usage.
- Media: If you upload images to the website (e.g., site photos), you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors can download and extract this data.
How We Use Your Data
We require this information to understand your project needs and provide you with a highly professional service, specifically for the following reasons:
- To provide and coordinate our electrical contracting and infrastructure services.
- To respond accurately to your enquiries, provide estimates, and manage project scheduling.
- For internal record keeping and administrative purposes.
- To improve our technical services and website functionality.
Cookies
We use cookies to ensure our website functions effectively and to enhance your browsing experience.
- Comments & Convenience: If you leave a comment, you may opt in to saving your name, email address, and website in cookies so you do not have to fill in your details again. These last for one year.
- Account Login: If you visit our login page, a temporary cookie will determine if your browser accepts cookies. When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options last for a year. Selecting “Remember Me” persists your login for two weeks.
- Publishing: Editing or publishing an article saves an additional cookie indicating the post ID. It contains no personal data and expires after 1 day.
Embedded Content from Other Websites
Articles or portfolio pieces on this site may include embedded content (e.g., videos, maps, images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These external sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Data Sharing & Security
We do not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.
- If you request a password reset, your IP address will be included in the reset email.
- Visitor comments may be checked through an automated spam detection service.
How Long We Retain Your Data
- Enquiries & Project Data: Personal data relating to quotes, invoices, and completed electrical installations is retained for as long as necessary to provide the service and fulfil our administrative, legal, and regulatory safety obligations.
- Website Interactions: If you leave a comment, the comment and its metadata are retained indefinitely to allow us to recognise and approve follow-up comments automatically. User profile information for registered users is stored securely and can be edited or deleted by the user at any time (except usernames).
Your Rights Over Your Data
If you have an account on this site, have left comments, or have engaged our services, you possess the following rights under UK data protection laws:
- Right to Access: You can request an exported file of the personal data we hold about you.
- Right to Erasure: You can request that we erase any personal data we hold about you. This does not include any data we are legally or administratively obliged to keep for business security or regulatory compliance.
To exercise any of these rights, please contact us using the details provided above.
